Hi I’m Richen, One of the operations trainer here in TQVS. Currently handling training for more than 3 years now. Wherein, I discussed all about the call processes that they need to abide once they take in calls. Valuable role by overseeing all of the detailed tasks associated with instructing employees on everything from duties and responsibilities to company policies and professional conduct. Evaluate employees’ skills and performance quality. Identify areas in employees’ skills that require improvement. Organize training session’s specific to various roles in the company. Ensure that new staff members receive appropriate introductory training.
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