When choosing a callcentre

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It’s critical that when you are choosing the right call centre partner, you do some homework… don’t just focus on the price… If the price is very low, most likely the work they will do will match…

Things you should consider when choosing a call centre partner:

Review their website / do they have one?

Do they work from free e-mails like Gmail, yahoo or google?

What is the quality of their social media platforms like i.e. LinkedIn or Facebook?

Are they experienced in the type of campaign you are looking to run / How many have they done previously?

How accessible are they / Are they responsive on e-mails and calls you make to them?

Can they provide complete voice files for verification for all the ‘Sales’ they do on your campaign?

 What % of the work will be quality checked?

 How long have they been in business?

 Can they provide company registration documents?

 How many current clients do they have?

 Are they equipped to give you a tour of their centre, in person or virtually?

 When you make a payment is it to the same name as the company or a personal account?

 Do they have a licenced dialler that is know in the marketplace?

 Is their ISP a fibre line and how much bandwidth?

 Are there redundancy plans in place if service providers encounter issues?

 Do they have an organisational chart of the company structure they can share?

 What afterhours contact options can they provide you in case of emergency / is it manned 24/7?

 What is the exact step by step process that is followed while producing on your campaign?


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