What’s included in our hourly rate data mining & non voice campaigns?

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Unlike the call center outbound, this process does not require agents to receive or make a phone call to customers. This process requires a skill for writing or typing and the ability to understand the type of query for making the right process. Non-voice based processes are typically jobs that do not require direct interaction or voice but rather leading with knowledge, these jobs may include using computers & the internet like email handling, chat support, messages etc. Any business process which does not require human voice support desk is considered non voice. Non-Voice based process consist of back office work and other works that do not require one to one interaction with your potential customers.

Data mining is a process of extracting and discovering patterns in large data sets involving methods at the intersection of machine learning, statistics, and database systems. Data mining is a process used by companies to turn raw data into useful information. Businesses can learn more about their potential customers to develop more effective marketing strategies, increase sales and decrease costs. Data mining depends on effective data collection and computer processing.

Data mining & Non Voice campaigns involve exploring and analyzing large blocks of information to glean meaningful patterns and trends. It can be used in a variety of ways, such as database marketing, credit risk management, fraud detection, spam Email filtering, or even to discern the sentiment or opinion of users. The process in simple words; data mining & Non Voice campaigns are defined as processes used to extract usable data from a larger set of any raw data. It implies analyzing data patterns in large batches of data. A data mining specialist finds the hidden information in vast stores of data, decides the value and meaning of this information, and understands how it relates to the organization. … Thus, data mining specialists must both have a mastery of technological skills, especially using chosen software, and business intelligence.


  • Multi skilled to work across many different search engines throughout most Western countries to achieve results.
  • Agents selected for their typing speed and accuracy.
  • Criteria orientated / Highly Training agents.
  • Agents on salary + company issued incentives.
  • 5 billable hours per day – you don’t pay for lunch time or breaks.


  • A full managed service lead by managers from the UK and Australia.
  • Team Leader support – performance driven.
  • Board Jockey support – performance driven.
  • Daily/weekly Reporting in any format you wish.
  • Skype group chat for instant communications.
  • Daily review of the campaign to increase results.
  • The campaign is being run from a 250-seat call center with training rooms, break room, fully-manned security and dedicated HR team.

  • Dynamic in-house CRM Team – Tailor made data Mining CRM built per client.
  • Licensed Systems – UK support team.
  • Fiber line internet connectivity.
  • IT Support dialler and desktop.
  • Record Disposition reports upon request.
  • Quality review of daily work
  • Private rooms for teams over 20 agents – CCTV access.

  • Searching the whole of UK for complete lists of Renewable energy companies
  • Gathering potential customer details for much needed life insurance
  • B2B information on selected business types
  • Discovering marketing prospects
  • Consumer requirements research
  • Gas stations that have charging units for electric cars… And the list goes on.





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