Back Office Processing
The phrase “back office” typically refers to non-front or non-customer facing positions where tasks that do not require customer contact are fulfilled.
In the BPO World, outsourcing your back-office departments and tasks can lead to savings of up to 70% comparable than keeping these services in the UK.
Below are some examples of services that TQVS offers that can be easily and quickly outsourced to the same standards as a UK workforce.
Data Entry – This is a labour-intensive process of collecting information and entering it into a format that suits the client. Data entry is the process of inputting data or information into the computer using devices such as a keyboard, scanner, disk, and voice. Data entry is a job where an employee inputs data into a computer from forms or other non-electronic forms of data
Data Mining – Data mining is the practice of examining large databases and other channels in order to identify new information. By analysing trends and topics, TQVS will collect information through different streams, utilising social media (LinkedIn, Facebook), telephone directories and customer databases. We also gather information through outbound marketing questionnaires and non-voice actives.
Our data mining activities can provide you with a huge database of fresh data and contacts to approach, thus enabling you to offer your products and services to new prospects and grow your business.
Social Media Management – Managing responses and campaigns on social media such as Twitter, Facebook and LinkedIn can be easily transferable to an offshore partner. Replying to posts, comments and enquiries is a labour-intensive task, and this can be remotely managed via an offshore BPO thus generating a substantial saving against the comparable UK seat cost.
Email management – This is the process of replying to customer service or customer enquiry emails. Again, this can be remotely managed and is easily transferable to an offshore BPO partner.
Contact TQVS today so see how we could help you with your back-office processing!!