High Quality, Cost Effective Telesurveys, Telemarketing

OUR SERVICES

TVQS are industry experts in B2C & B2B lead generation. Utilising a senior management team with over 30 years’ experience, along with a highly motivated team of over 250 agents, we deliver world class telesurveys, telemarketing and telesales services.

BESPOKE OUTBOUND CAMPAIGNS

A bespoke campaign involves generating hot leads specifically for your business. Prospects who have agreed to talk to you regarding your products and services. Click below to discover more.

MARKET
RESEARCH

You have a brand or product. You want to know how the public perceives you. We call the public and ask them the questions you want answers to. Click below to discover more.

LEAD GENERATION
& DATA MINING

Our back office support services include data entry, data mining, data validation, data requalification and live chat support. Our virtual assistant rates are up to 30% lower than Manilla and Cebu. Click below to read more.

MANAGED SEAT
SERVICE
WET AND DRY

Wet managed seat services provide everything for your campaign including agents, PC’s and IT, office space, HR and management. A dry service is the same except you provide your own staff and management. Read more below

Our Story

We run active campaigns for various verticals, providing a bespoke service to numerous industries and businesses – operating 24 hours covering international time zones as required.

We are directed and managed by UK and Australian nationals with over 30 years of combined contact centre experience. We are highly proficient outbound direct marketing campaigns, script adherence, utilising the latest technology and delivering results.

An Extension of your Team

Superior processes and technology are fundamental, but people are the heart of great service. Our agents know how to maximize every point of contact to generate leads.

We are obsessed with delivering an exceptional service. We have the experience, technology and resources to help you reach new markets nationally and globally, without sacrificing the quality and individual attention needed.

We recruit the most experienced call centre agents. By utilising thorough and comprehensive training programs, our agents will deliver the results you require.

About Us

TeleQuest Voice Services is a 250 seat call centre located in Bacolod City, The Philippines. We operate 24 hours a day – five days a week servicing the UK, American and Australian Markets. Each of our three time zones are run by natives from those countries. The advantage of operating in Bacolod are lower costs of living and lower operational costs, meaning our seat costs are often 30% lower than Manila and Cebu.

Our Services

TQVS represents a broad range of industry sectors to create B2C & B2B lead generation. Our Key services are Outbound, Inbound, Marketing Questionnaires, Customer Care / Customer Service, Data Entry and Back office support. These services are provided through our teams of agents specialising in different campaigns to provide clients with high quality, cost effective telesurveys and telemarketing, delivering insightful and tangible results that matter to you.

Our designated outbound 250 seat call handling facility is designed to provide our clients with a seamless extension to their business.

We also provide back office support including data entry, data mining, email, social media and live chat handling.

TQVS provide office space services at a rate up to 30% lower than Manilla and Cebu. If you plan to grow your business in the Philippines, then our call centre managed Seat Service is for you. Our 250-seat call centre is located in one of the most advanced cities in the Philippines. Our available space can be customised in accordance with your business needs at affordable rates.

Industries TQVS successfully works with

• Life, Home & Car Insurance
• Private Medical Insurance
• Financial Services
• Warranties Product
• Pension Reviews

• Landline & Home Phone Switchers
• Charity Donators –UK, OZ & NZ
• Home Improvement
• Gas & Electric Switchers
• Eco and Green Deals

Our Vision

 Guided by our purpose and values, TeleQuest Voice Services aims to be a globally competitive contact centre that provides economic
opportunities for the community whilst offering exceptional marketing solutions and services worldwide.

Contact our team at TQVS Today

 Call us today!

Call Us:  PH +63 (34) 474 2448 |UK +44 203 630 0268 | AU +61 28 379 2041 | US +1 607 622 9215